Links

The SSPA is chartered with bringing together the service and support community’s best and brightest minds to deliver a relevant blend of market research, programs, certifications including prestigious J.D. Power and Associates Certified Technology Service & Support, networking, media and analyst relations, education and other information resources.

HDI, a Think Services company, is the world’s largest IT service and support membership association and the industry’s premier certification and training body, offering training in multiple languages. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities, and the largest industry event—the HDI Annual Conference & Expo.

The Technology Professional Services Association (TPSA) helps its member companies achieve and sustain operational excellence within their professional service businesses. TPSA is the first and only industry association to focus exclusively on Technology Professional Services. Its members include the leading TPS practitioners.

Led by experienced TPS professionals and thought leaders, TPSA provides real-world guidance to address complex and pressing business challenges. Among its popular member benefits is TPSA Research, which includes the industry’s only comprehensive TPS Benchmark Study. TPSA also provides advisory services, unique industry insights, and both web-based and in-person collaboration platforms to better manage the business of delivering technology professional services.

The AFSMI S-Business World Conference is the premier gathering place for services professionals with presentations from leading member companies addressing important topics and sharing best practices. You won't want to miss out on this event. Not only will you have an opportunity to strengthen your business from your AFSMI peers and industry leaders but you will have a chance to learn from our sister associations (SSPA & TPSA) by attending their shared sessions.

Since 1994, the Austin Technology Council has been the principal point of connection for companies from the technology industry that represent a critical mass of businesses in Central Texas. It is our mission to ensure that Austin maintains its world-renowned technology status, and a community that capitalizes on its assets - university-based research, venture funding, a broad array of support services, an entrepreneurial culture and a rich pool of intellectual talent and leadership.

The International Customer Management Institute (ICMI) is one of the call center industry’s most established and respected organizations. Founded in 1985, ICMI delivered the industry’s first management-level conferences, educational programs and publications.