Product Support - Help Desk Outsourcing - Outsource Support Nearshore to Mexico

Infolink is now presenting it's Product Support Environment, which offers you a unique combination of Nearshore Help Desk and a collection of best of breed tools. Infolink's Product Support Environment is aimed at companies that realize that giving a customer a bad support experience can mean loosing their business. Realizing that, Infolink's Product Support Environment is custom designed to meet each client's need.

Nearshore Helpdesk

Infolink's Support Center is located in Mexico, just across the Texas border, this helps us provide a unique blend of Nearshore services with key benefits not available in other offshore locations. Our Help Desk services are a critical part of our Product Support Environment's goal to help you avoid the well-known problems and inconveniences of outsourcing support and Help Desk services offshore, especially if your user community is strongly U.S. based and retain your customers by giving them great product support Nearshore.

Infolink combines the Product Support Environment we integrate for you with the nearshore product support help desk services. Including these two factors (Product Support Environment and nearshore product support help desk) in your customer support services, can dramatically increases the number of positive support experiences your product users have AND minimizes cost.

Product Support Environment

Infolink's Product Support Environment is an innovative approach which helps product creators put together the infrastructure to support their products users adequately along with Help Desk services that are provided Nearshore without having to go Offshore for your Help Desk needs. Instead of having to worry about the significant cost of putting together an infrastructure and running a support organization yourself, you outsource that important function to Infolink and reduce costs significantly.

The Product Support Environment is integrated with live support provided through web, chat, e-mail and voice provided cost-effectively by Infolink through our nearshore help desk capabilities. Our Nearshore Help Desk staff will be fully trained and knowledgeable in your product and will be capable of resolving or escalating any support request received via our Product Support Environment, email or call. The Product Support Environment, helped by our Nearshore Help Desk staff also becomes the best way to feed product knowledge accumulated through the various support channels back into the product improvement process for future product releases, thereby completing a virtuous cycle and maximizing ROI. As you can see, our Product Support Environment along with our nearshore help desk cannot only lower your support costs but actually help you improve your product.